Case Studies
Their Solution, Our Pride
Pro-Inspector
VODAFONE CASE STUDY
About The Customer
The client is a major telecommunications provider with a huge global presence.
operating in 26 countries and in partnership with networks in over 55 more. Across
the world, they have almost 444 million customers and 6.2 million registered
customers in Portugal alone. The client is the leader in mobile communications with
more than 300 Stores national wide.
Challenges Faced
With more than 300+ franchise stores national wide, the client required seamless
process and real-time access to information about all locations and franchisee
performances. The below were the challenges faced by the client
- The franchise audits report would take weeks to be delivered and the management was not able to the take necessary actions for the issues faced by franchisee which impacted the performance and reputation of the brand.
- The auditors had to do additional paper work after every inspection to deliver the corresponding report for the audits performed which was tedious and took a lot of administrative work and it literally reduced the number of audits performed in a month.
- Due to the above said challenges, the overall visits by the field auditors were reduced and made the client to deploy more auditors which was again a cost building one.
- The headquarters was not able to monitor and take necessary actions on the issues, which impacted the quality of services and subsequently, their subsidiaries’ operations were not compliant the with brand guidelines.
Solutions Provided
Studying the client’s problem we developed a complete and comprehensive franchise
inspection software solution to perform audits and inspections using modern mobile
devices which increase the productivity of a the client’s team on the field.
- With advanced features that eliminate redundant tasks and reduce the use of paper base technical visits, allowing to have all the information centralized and available online. Pro Inspector played an important role in the reorganization of the stores network by delivering faster and accurate information from the field teams to support the new commissions and incentives calculations.
- Client increased the number of stores, grew their offer and services portfolio that allowed increasing their overall customer number, a maneuver helped in part by the 30% increase of operational efficiency provided by Pro-Inspector usage.
- Software made sure that the brand guidelines were followed throughout the franchisee chain. Evaluating the employee knowledge and presence at every franchisee outlet became possible. Appraising the customers’ feeling and general experience followed.
Advantages of the Mobile Audit Software solution provided
Pro-Inspector is a digital platform for inspections and audits. The tool simplifies the
auditing process by making it easy for anyone to effectively manage safety and
quality standards from a mobile device. Front line workers are empowered to report
issues quickly to prevent incidents due to inefficiency and limited visibility. Industries
wanting to effectively boost productivity and visibility through digitization have had a
lot of impact on Pro-Inspector’s growth.
To gain clarity and information about solutions we offer a demo on your request. Our
team will only be happy to contact you and discuss about your requirements in a short
time.
Know more about Pro-Inspector’s applications and modules by going through our
website ( https://pro-inspector.net/ ).
Highlights
Implemented solutions in 5+ countries, & 10+ industries
Over 15,000+ active users across the globe
One million inspections executed every year
Number of self-inspections rasied by 40%
Employee productivity raised by 60%
Increased and improved process compliance by 75%
Reduction in administrative work by 80%
Help create a paperwork free environment by 100%
What our Client's Say
“The tool Pro-Inspector proved to be an extremely reliable solution for us. It has increased our productivity and reduced our paperwork dependency to nil even. The support provided by their team is fantastic as well!”
Marketing Manager of Retail Operations
