Case Studies
Their Solution, Our Pride
Pro-Inspector
BUREAU VERITAS CASE STUDY
About the Customer
is one of the leading companies in testing, inspecting, and certificating
(TIC), delivering high quality services to help clients meet the growing challenges of
quality, safety, environmental protection and social responsibilities. They operate with
a network of 700 offices/laboratories and over 26,000 employees in more than 140
countries who are serving 300,000 customers. The Client has a expert level technical
expertise in lift technology and its services are available in all key European
countries. For lift inspections, the client evaluates each installation according to its
age, current state, file of maintenance, file of inspection and the risk inherent in its
operation, based on the kind of assets such as elevators, escalators & ski lifts.
Challenges Faced
Older installations that had not been modernized still, presented risks since they were
built to follow legacy design and safety standards that are now out of date. To
minimize risk and comply with regulations, lift installations needed to undergo
inspections regularly. The client wanted to automate the whole inspection process in
order to completely eliminate paperwork. Furthermore, the following business
constraints were faced by the client:
- Everyday inspectors were scheduled with the target of no inspections to be covered. Lift inspection teams spent only 30-40% of their time in inspections and the rest was spent on reports and administrative tasks such as planning, scheduling, preparing checklists, documenting , data analysis which did not add any value to their business.
- The inspectors were collecting all the information related to inspections on paper before getting in the field. While maintaining those records in papers, it was tedious to retrieve and review the historic data pertaining to lift related records & manuals.
- Given the complexity of the business and increase in the types of inspections that needs to be conducted, the entire process had become increasingly challenging. As the data was being entered manually to submit the report, huge risks were involved if the inspectors/admins missed to enter any data.
- Checklists required to be maintained for escalators and elevators separately with the option to change the checklist type at the point of inspection. It was tedious enough to coordinate the relevant people to be present at the inspection location on time.
- To overcome this, before and after every inspections, separate e-mail notifications were sent to the customer, inspector and the lift maintenance company for every lift in a location. But recipients were annoyed in getting multiple mails for the same location. Henceforth this remained a challenge.
- The major challenge faced here was high time consumption; it took about 6 months for the whole process to be completed. The client wanted an automated process to increase the productivity and the level of efficiency that would help 06 to reduce the time as well as increase in productivity.
Solutions Provided
Pro-Inspector automated the whole process by providing a solution which has 3
components namely Back-Office, Client Portal & Front-Office solutions. It has
separate user accounts with access to the inspection portal and obtains inspection for
every client. This ensured security and also made file sharing and storage user
friendly.
- The tasks of maintaining lift related records, retrieving and reviewing inspections history became an easier task. A unique ID was provided for every elevator/escalator that fetched asset number from the user.
- This makes the data retrieving process easier. An excel import option for bulk inspections scheduling (based on the location and the workload of the inspector) was implemented in our application that automated the inspection scheduling process which was being performed manually before.
- Also, the batch mail process was implemented to nullify the issue of sending redundant mails to recipients for the same location. This also helped in coordinating the customer, inspector and the lift maintenance company at the right location on time.
- Since there are numerous types of elevators/escalators, rules are pre-configured for lifts accordingly and the application also provides the feature to switch between checklists.
- This made the data analysis and documentation much easier. Also the inspection reports and certificates can be generated instantly and given to the customers once it is been approved by technical director.
Advantages of the Mobile Audit Software solution provided
Pro-Inspector is a digital platform for inspections and audits. The tool simplifies the
auditing process by making it easy for anyone to effectively manage safety and
quality standards from a mobile device. Front line workers are empowered to report
issues quickly to prevent incidents due to inefficiency and limited visibility. Industries
wanting to effectively boost productivity and visibility through digitization have had a
lot of impact on Pro-Inspector’s growth.
To gain clarity and information about solutions we offer a demo on your request. Our
team will only be happy to contact you and discuss about your requirements in a short
time.
Know more about Pro-Inspector’s applications and modules by going through our
website ( https://pro-inspector.net/ ).
Highlights
Implemented solutions in 5+ countries, & 10+ industries
Over 15,000+ active users across the globe
One million inspections executed every year
Number of self-inspections rasied by 40%
Employee productivity raised by 60%
Increased and improved process compliance by 75%
Reduction in administrative work by 80%
Help create a paperwork free environment by 100%
What our Client's Say
We have established Quality Management System in line with IATF standards, Environmental standards are inline with ISO 14001, Occupational Health & Safety standards – OSHAS 18001, Energy Management standards – EnMS 50001 and other standards which are digitized end to end using Pro-Inspector
Our business has been using several modules of your software such as Inspections, dynamic workflows, observations, incidents reporting, etc. and the dashboards you provided have been very meaningful to our decision making.
Pro-Inspector is an excellent platform to create all our Inspections and Audit solutions. It is so user friendly for the end users. It aids to create project specific solutions in no time.
With Pro-Inspector it’s no longer up to me to create the inspection and collect the signatures from the inspector and manager, now I don’t need to print the report on paper and send it to the customer
We worked in a “paper environment” now with Pro-Inspector it’s a digital environment” a new era, totally different process, much more practical, much faster, but especially secure.
Pro-inspector allows us to do better inspections and therefor provide a better service to our customers.
Our store managers use Pro- Inspector for their daily audits at retails stores since 2016, which was earlier done with pen and paper. Pro-Inspector is integrated with our legacy ERP. A very stable solution with great support.
The tool Pro – Inspector proved an extremely reliable solution for Vodafone. It has increased our productivity and reduced our paperwork dependency to nil even. The support provided by their team is fantastic as well.
