Case Studies
Their Solution, Our Pride
Pro-Inspector
TESTCERT CASE STUDY
About The Customer
Testcert is a leading gas certification company accredited by the Institute of
Accreditation Portugal. Based in Caxias-Portugal, the client focuses on providing an
innovative inspection system with control dates and high quality standards, which
ensures the satisfaction of their customers. The client handles more than 15,000 gas
inspections per year.
Challenges Faced
The client’s business has continued to evolve over time, and its certification service
needed to undergo the next phase of evolution in order to process, issue reports and
certificates very quickly. The client looked to Pro-Inspector to help eliminate their
paperwork needed while increasing the number of inspection jobs completed per day
and issue the certification on site just after the inspection. The client was looking to
boost efficiency of its day to day inspection business. The entire procedure of
recording a client request, processing information, scheduling inspections and
providing required information to the inspectors took long time. Thus slack time
needed to be accommodated in the system.
- Inspectors did their inspections on the first day and processed inspection certificates on the next business day.
- This put forth challenges such as processing the inspection reports and certificates and doing into the inspections which came in with some level of urgency. The client was looking to make some significant process improvements.
- The client was not running at optimal efficiency and looked towards Pro Inspector to help increase the number of inspections assigned per day and reduce time taken to issue certificates while eliminating excess paperwork in generating reports & certificates.
- The greatest challenge for the client was zeroing the time interval between conducting inspections and issuing reports and certificates. The client planned for a complete revamp of their business process to increase productivity and cut running costs.
Solutions Provided
The client has been using Pro-Inspector from January 2014. Less than a month into
production and the client realized drastic improvements in inspection quality &
efficiency of field inspectors. Now the client offers better quality of service to their
clients. Pro inspector has greatly enabled the client to reduce operational costs &
eliminate paper work.
- Pro-Inspector enabled to automate each process of their business cycle, eliminating all paperwork. Starting from recording a customer’s request, configuring checklist, planning/scheduling inspections, transmitting the data to inspectors, executing inspections and finally generating reports/certificates.
- The client has configured highly flexible business specific checklists into Pro-Inspector with responses being supported by specifications, free text, formula configuration, tabular data input and assessment of the overall inspections based on critical combinations.
- This has helped the clients to configure all types of inspections based on requirements & clients. Field inspectors found that Pro Inspector’s mobile module is highly flexible for their inspections.
- Inspectors receive email notifications of their schedules and pre-inspection data along with GPS enabled maps which have been an immense help to plan their routine & transportation.
- Inspectors have become totally independent of reporting physically to the central office. This has helped the company to schedule more inspections and considerably reduce costs.
- The inspectors can view specifications and recommendations, do onsite calculations with pre-fed formula that enables the inspectors to perform inspections with certain degree of uniformity with e-mail certificates at the sites.
Advantages of the Mobile Audit Software solution provided
Pro-Inspector is a digital platform for inspections and audits. The tool simplifies the
auditing process by making it easy for anyone to effectively manage safety and
quality standards from a mobile device. Front line workers are empowered to report
issues quickly to prevent incidents due to inefficiency and limited visibility. Industries
wanting to effectively boost productivity and visibility through digitization have had a
lot of impact on Pro-Inspector’s growth.
To gain clarity and information about solutions we offer a demo on your request. Our
team will only be happy to contact you and discuss about your requirements in a short
time.
Know more about Pro-Inspector’s applications and modules by going through our
website ( https://pro-inspector.net/ ).
Highlights
Implemented solutions in 5+ countries, & 10+ industries
Over 15,000+ active users across the globe
One million inspections executed every year
Number of self-inspections rasied by 40%
Employee productivity raised by 60%
Increased and improved process compliance by 75%
Reduction in administrative work by 80%
Help create a paperwork free environment by 100%
What our Client's Say
“I am absolutely happy with Pro-Inspector solution from SHLOKLABS with Apple iPads Mini and Zetes Zebra Mobile Printers! I strongly recommend Pro-Inspector for any company in the Gas-Inspection Business.”
Chief Executive Officer
