Spread across 18.5 acres, Jio World Centre is a landmark destination nestled in Mumbai’s prestigious Bandra Kurla Complex (BKC). Conceptualized by Mrs. Nita M. Ambani, the Centre is a celebration of India’s cultural richness, business ambition, and global outlook. It brings together the best of business, art, entertainment, and retail under one visionary ecosystem.

Built to world-class standards, Jio World Centre is India’s first 5G-enabled digital campus, setting new benchmarks in innovation, connectivity, and experience. From hosting global summits to showcasing performing arts and luxury retail, the Centre stands as a symbol of modern India’s aspirations.

To uphold its impeccable standards and ensure seamless operations, Jio World Centre meticulously manages a wide array of high-footfall facilities, including gourmet kitchens (continental, vegetarian, non-vegetarian), art cafés, bakeries, staff cafeterias, and pantry zones. Each facility is maintained with a strong focus on efficiency, hygiene, and compliance, making operational excellence a daily norm.

Challenge

With scale came complexity. Managing hygiene across such diverse facilities posed several operational challenges:

• • Need for customized, area-specific checklists.

• • Manual, paper-based audit processes leading to inefficiencies and delayed reporting.

• • Difficulty in tracking non-conformities and ensuring timely corrective actions.

• • Disjointed communication among managers, approvers, and auditees.

• • Lack of visibility into live inspection statuses.

• • Absence of real-time data for informed decision-making.

Solution – Pro Inspector

Pro Inspector, a robust inspection and audit management tool, was implemented at Jio World Centre to overcome these challenges. Key features that transformed their workflow included:

Customized Checklists:

Pro Inspector allowed Jio World Centre to create tailored checklists specific to their requirements, ensuring every aspect of hygiene was meticulously covered.

Paperless Digital Workflows:

The platform replaced manual processes, enabling managers and auditors to conduct inspections seamlessly. Each audit was completed digitally, supporting the centre’s sustainability goals.

Streamlined Non-Conformity Tracking:

When non-conformities were identified, the system enabled easy escalation to approvers. Approvers could assign tasks to responsible auditees for timely resolution.

Score-Based Reports:

Score-Based Reports provide instant, percentage-based results by evaluating each checklist against a predefined passing score (e.g., 100% for FSSAI, 60% for Store Audits as set by the Jio team). Each response carries a weighted score: 5 for Positive, 4 for Negative, and 1 for Not Applicable (NA).

The system automatically calculates the total score, determines Pass or Fail status, and displays the result in real time. These reports are immediately routed to the relevant department heads.

This feature empowers teams to make faster, informed decisions, take timely action, and ensure compliance all without manual calculations or delays.

Flexibility in Re-Inspection:

Failed inspections could be restarted entirely or focused only on unresolved issues, reducing time and effort.

Vendor Audits:

The same workflow was applied for vendor audits, ensuring supply chain compliance and hygiene standards.

Live Status Reporting:

Pro Inspector introduced a Status Report feature, granting auditors or managers real-time visibility into the progress of tasks. This dedicated report provided live updates on the status of ongoing inspections, ensuring better tracking, accountability, and efficiency in resolving issues.

Results

The implementation of Pro Inspector at Jio World Centre for Kitchen & Vendor Audits led to a significant transformation in operational efficiency and compliance. Audits became 40% faster, saving valuable staff time and streamlining processes. With paperless workflows, the JWC advanced its sustainability goals, reducing environmental impact.

Real-time tracking and automated insights improved hygiene compliance, ensuring consistent adherence to high standards. Clear communication workflows between managers, approvers, and auditees enabled faster corrective actions, while data-driven reporting empowered management to make quicker, informed decisions reinforcing operational excellence across the board.

Conclusion

Pro Inspector has empowered Jio World Centre to maintain its iconic reputation by ensuring consistent hygiene and operational excellence across its diverse establishments. Features like real-time Status Reporting and seamless digital workflows reflect Mayvel’s commitment to delivering cutting-edge solutions that drive efficiency, sustainability, and compliance.